How Do I Contact UPS About A Missing Package?

Will ups pay for lost package?

You can start a claim for packages that have been lost or damaged, or if a collect on delivery payment was not received: Loss: You can file a claim on a package if it has not been delivered 24 hours after the expected delivery date and time.

Only the shipper of record can report an uncollected C.O.D.

claim..

Where do UPS packages go if not delivered?

delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

How do I get UPS to leave package at door?

If the package doesn’t require a signature, but you’re concerned UPS may not leave it for you, you can click the “Provide Delivery Instructions” button at the right side of the details view. Click the “Leave At” box and select a location where you’d like UPS to leave the package.

Can I pick up my UPS package instead of having it delivered?

The UPS InfoNotice® lets you know we tried but were unable to deliver your package. Using your UPS InfoNotice, you can reschedule the delivery of your package. … Pick up My Package at a UPS Location: Have your package held at a UPS location such as The UPS Store®, a UPS Access Point location, or a UPS Customer Center.

What do I do if someone stole my package?

Here’s What to Do If a Package Is StolenFile a police report.Contact the sender.Report it to Amazon.Report it to FedEx.Report it to UPS.Report it to USPS.Prevent future package thefts.

What should I do if my UPS package didn’t come?

If you still cannot locate the package, contact the sender of the package to initiate a trace process with UPS. The sender will then follow up with you on the progress of your shipment.

How do I speak to a person at UPS?

Below are steps to contact UPS customer service and get a live person on the phone: Dial 1-888-742-5877, then say “agent” or press 0 and stay on the line. After that, the automated phone system will connect you to a live customer service agent from UPS.

Do I get a refund if my package is returned to sender?

No. Once a package has been accepted into the USPS post stream, it can not be refunded. It’s imperative that any refund requests for any USPS packages made in error should be done in a pre-transit state.

What happens if my package says delivered but I never got it?

Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery. … If the package still does not show up, please call USPS to file a claim.

Why has my UPS package not moved?

Why? Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system.

Who do I call if my UPS package doesn’t arrive?

Who do I contact with questions about packages rerouted to The UPS Store®? Call customer service toll-free at 1-800-742-5877.

What happens if UPS loses my package?

If UPS has lost the package, then they are responsible. … If the package is not found, you will have to refund the buyer in full and then pursue an insurance claim with UPS to get reimbursed. If you purchased no insurance, then you will be out the full refund to the buyer and the product.